Keeping Out-Of-Hours Emergency Veterinary Care Local & Independent

Friars Moor Vets are pleased to announce that we will be sharing out-of-hours cover with Longmead Vets for an initial trial period, starting at the beginning of May 2024.

This arrangement will be for out-of-hours emergency care only and will not impact on weekday daytime care.

What will this mean for you and your pet?

We hope that you will notice little or no difference from our current arrangements:

1) Saturday morning surgeries at our Sturminster Newton branch will remain unchanged except that we will now have two vets on duty. Nurse appointments will be available at our Shaftesbury branch for nail clips, post-op checks, second vaccinations and some routine injections.

2) If you need advice or emergency care for your pet out of hours please call the surgery and speak to our out of hours nurse as you would currently.

If you need an appointment, the nurse or the vet will arrange this. If a Friars Moor vet is on-call you will come to Sturminster Newton as usual. If a Longmead vet is on-call you will be asked to go to their surgery in Shaftesbury. Our emergency nursing team have 24 hour access to your pet’s clinical records so can transfer them (with your permission) to Longmead if their vet is on-call.

3) We at Friars Moor have our own in-house out of hours nursing team on duty 365 days a year so if your pet is already hospitalised at Sturminster they will remain with us and be cared for by our own nursing team. This ensures continuity of care as the treatment plan set up for them during the day can be followed without interruption. All patients will still be under the supervision of the vet on-call as well as the nurse. The vet will monitor all treatment plans and will attend the practice as necessary, in line with our current practice.

4) In a very few cases it may become necessary to transfer a patient between practices, but prior permission from the client would always be obtained.

Both Friars Moor and Longmead Vets are proud to remain independently owned and run with no corporate involvement. We are determined to keep out of hours care for your pets local and not send you to a centralised out of hours facility (run by a corporate organisation) which some practices now use.

By sharing on-call duties we hope to be able to keep independent local veterinary care just that – LOCAL and INDEPENDENT.

If you would like any clarification a member of the management team will be happy to talk to you.

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